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Help Center

Help Center



Shipping destinations:

  • We offer worldwide shipping. We ship from different warehouse locations in Europe, Asia, US, and Canada. 

Shipping times:

  • Europe orders take  5-15 business days to be delivered to you and we ship within 2-3 business days.
  • International orders take 20 - 30 business days to be delivered via Standard Post, DHL, GLS  and we ship within same 2-3 business days.
  • Shipping time might vary depending on location, shipment method and from which warehouse location we are shipping from. 
    Below is the delivery information for different locations 

    Europe: 5 -15days


    US: 5-15days


    Asia: 5-10days


    United Arab Emirates: 8-15days


    Canada: 5-15days


    Russia/Ukraine: 10-15days


    Rest of the World: 20-30days.


    

    Please note that we have 2-3days processing time.


can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Klarna, Credit Cards, Debit, Cards & PayPal. We also accept offline payments via  direct bank deposit in  Europe countries, Canada and US.Cash on Delivery is available in EU, Canada, and US. Note that additional exchange fee may apply if your currency is other than Euros.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email sales@timonandre.com with the subject 'Returns' and include your order number, name and the reason for the return.We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method  for the goods - we will ship your package within 2-3 business days.Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARRIF database for EU and Import calculator for USA.The customs value is made up of:the price paid for the goods,the insurance cost,the shipping cost.

Once your order is processed, we will send your shipping confirmation email with tracking code. You can track your order via the following link. www.timona.aftership.com.


Please note that it may sometimes take awhile, before shipping information appears on the tracking page. This is because the courier service may not have updated the tracking page with shipping shipping information.  It takes about 3-5days from the time your package is shipped to receive tracking information from the courier service.


We do our best to ship your orders as soon as we can. For logistic reasons all orders are packaged separately.  It is possible that you may receive your orders in separate packages should you place more than one order.