Refund and Cancellation Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@timonandre.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@timonandre.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
For hygienic purposes certain types of items cannot be returned, items like Jewellery.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

ATTENTION : "Returns Address" 

Hollandiapad 4, 1335PK Almere, Netherlands 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our story

TimonAndre is an online store based in the Netherlands. The emporium was moulded from the emotional bond between minimalism and fashion.
Less is more. True elegance is borne out of simplicity. Minimalism is not boring, it is the essence of beauty, highlighting our true-self through plainness and availing the uniqueness embedded in us.

Our pieces are curated with you in mind. Focusing on timeless, finely detailed pieces that is functional to the wardrobe of the modern woman; whilst taking quality and affordability into consideration.

"Minimal will always be in style''
Donna Zhong

We started TimonAndre Fashion because we know how time-consuming and expensive it is to find and buy beautiful, characteristics garments that is timeless and unique. We decided to launch our online store and focus mainly on curating essential, classic pieces that is minimal, and at the same time elevates the wardrobe of the modern Woman. We're glad that you found us, and hope you’ll love our collections as much as we do! 

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OUR MATERIALS

Each product you find in our store is made from the finest materials, that are ethically sourced and carefully curated for lasting, exquisite designs. We work with designers , and suppliers that believes in our core values.
Our apparels are made from Viscose, Cotton, Cashmere, Silk, Wool, Acetate, Acrylic and ethically sourced Polyester fabrics. Our Handbags are crafted from the finest Vegan, Split and Cowhide Leather materials.

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